John Ward (2010) noted that “the lack of investment in human capital and in financial capital is the stumbling block to business growth.” Good relationships with bankers can support the complex financing needs of family businesses and determine the best strategies to execute the family’s vision for the business. The Family Business Consulting Group’s “Seven Financial Habits of Highly Effective Family Companies” include several practices that can be addressed with sound advice from the banker, a key professional on any family business advising team.
On Wednesday, April 13, 2011, Austin Family Business Program sponsored its Breakfast for Business series on the topic of how to build a long-term relationship with the business's banker. Representing the banking industry on the panel was Justus Poling from Umpqua Bank; and, Leif Hansen, Owner and President, Leif's Auto Collision Centers represented the family-business owner. I, Kay Abramowitz, had the distinct pleasure of facilitating the discussion between the panelists and the audience.
Key to a good relationship is candid and frequent conversations about the business. Good or bad, don't hide anything from your banker. It does not help you in the end was the advice from Mr. Hansen. For it's part, the bank wants to see steps being taken to minimize any risk to the bank for banking the business. Such steps include having a seriously thought-out succession plan for ownership and management.
Mr. Poling gave some good tips on "when and why banks make sense". As to when, Mr. Poling listed the following: business is at least 3 years old; business has 2 years of profits in the last 3 years; and, the business has adequate equity and collateral.
As to why, he gave the following list for the audience to consider: a banker is an advocate for your business; borrowing at a lower cost; it's convenient; FDIC regulates banks; banks exercise limited controls over the business; and, resolution of debt does not require a liquidity event.
Mr. Hansen shared with the audience that he left a large bank for a smaller one because of the attention he received at the smaller bank. He said he couldn't get any one to pay attention to him or his company when he was at a larger bank even though he tried.
Because of this breakfast and the sharing of their insights by Messrs Poling and Hansen, we all gained insight in how important a good banker can be on the team.