Family-owned businesses are different from other businesses and the business owning families are different from other families. At the heart of the differences is the purpose and function of business and family. That difference causes stress and conflict which, if not understood and managed, may lead to a failed business and a broken family.
The purpose of a business is to provide goods and services to its customers and clients and a return on investment to its owners. Business provides employment and fuels the economy wherever it is located. Those who rise in the business organization typically are those with talent and competence. Employees compete for better positions within the company and for higher pay and those that get ahead do so on their abilities.
The purpose of the family is to raise mature, productive citizens and to provide for the care and security of those less capable. Families nurture and support all of its members whatever their abilities. Competition is minimized in favor of cooperation and sharing with those with less ability or who suffer bad luck. A member of the family who does not quite measure up is not dismissed from the family as he or she may be from a company. A member of the family remains a loved and cherished member.
In a family-owned business, the purpose of the business can conflict with the purpose of the family. For example, when an unemployed family member is hired by the family business without regard to the skills needed to perform the job position, the business suffers from not having a skilled employee and the family member's self esteem is wakened. Other skilled employees of the company including other family members are left feeling frustrated and angry.
This conflict and others like it are played out every day in family-owned businesses and business-owning families. And the family can never get away from the conflict. It follows the family even when getting together at Thanksgiving Dinner and other holidays.
The resolution to these conflicts require a different model than is used to resolve employment problems or shareholder disputes in other businesses. It requires an approach based on an understanding of the family system and sensitivity to the dynamic of family. It also requires an understanding of business and the workings of business. The intersection and interplay of family and business is complex, interesting, and extraordinarily satisfying when done right.
